PROLITE Warranty

PRODUCT WARRANTIES
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ITEMS NOT COVERED UNDER WARRANTY:

  • Commercial use
  • Cosmetic issues
  • Paddles and bags purchased in used condition
  • Non-Purchased paddles or bags (promotions, or giveaways)
  • Any customer-initiated modifications to the surface or edge of the paddle


PADDLES

1 Year Manufacturer Limited Warranty on all paddles from date of purchase. We guarantee against any abnormal defect in workmanship and materials within this period. At our sole discretion, we reserve the right to either have the defective paddle professionally repaired, or replaced with an equivalent product at no cost to you.  All of our paddles have a 1-year "no dead spot" warranty. If it is decided that PROLITE will not cover your paddle due to negligence, normal wear, or deemed not the fault of PROLITE, we will provide the customer with a one-time 25% off coupon code.

THIS WARRANTY COMMITMENT FOR PADDLES DOES NOT COVER CLAIM CONDITIONS SUCH AS;

  1. Damage or defects caused by impact with any materials or objects (ground, other paddles, net systems, etc ).
  2. Chips, fractures, cracks or separation of the edge guard due to a result of impact with any object(s) other than a ball.
  3. Damage or defects caused by paddle dents also known as paddle dings.
  4. Damage due to falling on the paddle.
  5. Damage or defects caused by use outside of it’s intended purpose.
  6. Damage due to normal wear and tear.
  7. Improper installation of a replacement grip.
  8. Paddles used in a rental, commercial, or teaching environment.

 

BAGS

1 Year Manufacturer Limited Warranty on all bags from date of purchase. We guarantee against any abnormal defect in workmanship and materials within this period. At our sole discretion, we reserve the right to either have the defective bag professionally repaired, or replaced with an equivalent product at no cost to you other than shipping the defective bag to us.  If it is decided that PROLITE will not cover your bag due to negligence, normal wear, or deemed not the fault of PROLITE, we will provide the customer with a one-time 25% off coupon code.

THIS WARRANTY COMMITMENT FOR BAGS DOES NOT COVER CLAIM CONDITIONS SUCH AS;

  1. Fading.
  2. Tears, rips or holes caused by collision or abuse.
  3. Zipper damage caused by misuse or improper care and maintenance.
  4. Damage due to normal wear and tear.

FILING A WARRANTY CLAIM

To expedite the filing process, SIGN IN to your account, click Warranty Claim.  If you do not have an account, you can easily REGISTER a new account in a snap.  If the product was purchased from a vendor other that PROLITE, you must also have proof of purchase, outlining the date of purchase, type of product and where the product was purchased from.

Please complete the claim form in its entirety and be sure to include detailed photos – without closeup, detailed photos, the claim will automatically be denied. Once we receive your claim, our Claims Department will reach out within three (3) Business days with a resolution.

Please note, the defective product must be located in the Continental United States or shipping charges may not be covered by the warranty and must be paid for by the claimant.

Let us know if you have any questions and contact us at sales@pro-litesports.com